Return policy

At Elovixa, we are committed to providing you with a seamless and satisfying shopping experience. We understand that sometimes a purchase might not meet your expectations, which is why we offer a transparent and flexible return and refund policy. Your satisfaction is our priority, and we want you to shop with complete confidence.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, unwashed, and in brand-new condition, with all original tags, labels, and packaging intact.

  • Return or exchange requests must be submitted within 30 days from the date you receive your order.

  • Final sale items, accessories, and gift cards are non-returnable unless the item is faulty or incorrect.

  • If you receive a damaged, defective, or incorrect item, we will offer free return shipping and issue either a full refund or an exchange, based on your preference.

2. How to Return or Exchange an Item

We’ve made the return and exchange process simple and customer-friendly:

  1. Contact us at info@elovixa.com within 30 days of receiving your order.

  2. Please include your order number, the name(s) of the item(s) you wish to return or exchange, and a brief reason for the return (this helps us improve).

  3. Our customer service team will respond promptly with instructions and support throughout the process.

3. Refund Process

Once your return is received and inspected, we will initiate your refund within 1–3 business days if the item meets our return conditions.

  • Refunds are processed via your original payment method.

  • Please note: Shipping fees are generally non-refundable, unless the return is due to an error on our part or a product defect.

  • If you prefer an exchange instead of a refund, we’re happy to assist and make the swap as easy as possible.

4. Free Returns for Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will:

  • Cover the cost of return shipping

  • Provide a full refund or exchange, depending on your choice

  • Apologize and resolve the issue as quickly and smoothly as possible

5. Hassle-Free After-Sales Service

Our commitment to you doesn’t end at checkout. We’re here to support you post-purchase:

  • If you're not satisfied for any reason, email us at info@elovixa.com, and we’ll do our best to resolve the issue.

  • Our team provides personalized customer service tailored to your needs.

  • We will keep you informed via email throughout the return/exchange process, so you always know where things stand.

6. Clear & Simple Return Process

We value your time, so we ensure a straightforward and transparent return policy:

  • We’ll provide step-by-step instructions for your return.

  • No hidden fees — any applicable costs will be clearly communicated upfront.

  • Our goal is to make the process as easy and convenient as possible.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Gift cards

  • Items that have been worn, damaged, or altered

  • Final sale or clearance items

8. International Returns

We accept returns for international orders that meet our return conditions.
For assistance with an international return, please contact our customer support at info@elovixa.com — we’ll guide you through every step.

9. Our Commitment to You

At Elovixa, we are dedicated to honest service, professional care, and providing a worry-free shopping experience. Whether you're requesting a refund, return, or exchange, we will handle your concern promptly, respectfully, and with transparency.

We value every customer and are here to support you at every stage. If you have any questions, don’t hesitate to reach out — we’re always happy to help.