Return policy

At Elovixa, we are committed to providing you with a seamless and satisfying shopping experience. We understand that sometimes a purchase might not meet your expectations, which is why we offer a transparent and flexible return and refund policy in compliance with applicable U.S. consumer protection standards. Your satisfaction is our priority, and we want you to shop with complete confidence.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

Items must be unused, unworn, unwashed, and in brand-new condition, with all original tags, labels, and packaging intact.
Return or exchange requests must be submitted within 30 days from the date you receive your order.
Final sale items, accessories, and gift cards are non-returnable, unless the item is faulty or incorrect.
If you receive a damaged, defective, or incorrect item, we will cover return shipping and issue either a full refund or an exchange, based on your preference.

2. How to Return or Exchange an Item

We’ve made the process simple and customer-friendly:

Contact us at info@elovixa.com within 30 days of receiving your order.
Include your order number, the name(s) of the item(s) you wish to return or exchange, and a short reason for the return.
Our customer service team will provide you with clear instructions and ongoing support.

3. Refund Process

Once your return is received and inspected, we will initiate your refund within 1–3 business days if the item meets our return conditions.
Refunds are issued to your original payment method.
Please note: Shipping fees are non-refundable, unless the return is due to our error or a product defect.
If you prefer an exchange instead of a refund, we’re happy to assist.

4. Free Returns for Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will:

Cover the cost of return shipping.
Provide a full refund or exchange, depending on your choice.
Resolve the issue promptly and respectfully.

5. Hassle-Free After-Sales Service

Our commitment to you doesn’t end at checkout:

If you're not satisfied, email us at info@elovixa.com, and we’ll work to resolve the issue.
Our team provides personalized customer support.
We keep you informed via email throughout the process, so you always know the status of your return or exchange.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Gift cards
Items that have been worn, damaged, or altered
Final sale or clearance items

7. International Returns

We accept returns for international orders if they meet our return conditions.
For assistance, contact our support team at info@elovixa.com, and we’ll guide you step by step.

8. Our Commitment to You

At Elovixa, we are dedicated to honest service, professional care, and worry-free shopping. Whether you need a refund, return, or exchange, we will handle your request promptly, respectfully, and transparently.

We value every customer and are here to support you every step of the way. If you have questions, please reach out — we’re always happy to help.