Shipping policy

Thank you for visiting and shopping at Elovixa.com. We are committed to providing fast, reliable delivery across France and internationally. Please read the following shipping terms and conditions carefully.

🕒 Processing Time

All orders are verified, quality-checked, and packaged within 1–3 business days after placement.
During high-demand periods, processing may take slightly longer. If a delay occurs, we will notify you promptly via email or phone.

🚚 Shipping Times

Shipping time refers to the transit period from our fulfillment center to your delivery address.

  • Standard Delivery (France & EU): 4–8 business days

  • Expedited Delivery (France & EU): 2–5 business days

Estimated total delivery time (processing + shipping):

  • Standard Shipping: 5–11 business days

  • Expedited Shipping: 3–8 business days

Please note that delivery times may vary based on destination and carrier availability, especially during holidays or peak seasons.

💶 Shipping Rates & Delivery Estimates

We currently ship to France, other EU countries, United Kingdom, Canada, United States, Australia, and worldwide.

Order Total Standard Shipping Expedited Shipping
€75 and above Free €10
€0 – €74.99 €5 €10

📦 Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email with a tracking number.
Tracking details become active within 24 hours of dispatch.

📦 Damaged or Lost Shipments

Elovixa is not responsible for items lost or damaged in transit. If your package arrives damaged, please:

  1. Contact the shipping carrier directly to file a claim.

  2. Retain all packaging materials and the damaged product(s) for verification.

We are happy to assist in providing necessary documentation to support your claim.

❓ Contact Us

If you have any questions regarding this Shipping Policy or need help with your order, please don’t hesitate to contact us:

  • 📧 Email: info@elovixa.com

  • 🏢 Company Name: Elovixa

  • 📍 Registered Address: 26 Rue Général de Lasalle, 76600 Le Havre, France

Thank you for choosing Elovixa. We’re here to ensure your order arrives safely and swiftly, wherever you are.